Communication is the key to effective human interaction. Unfortunately, in education as well as in the workplace effective interpersonal communication is rarely paid the attention it deserves. The reason is often lack of awareness and lack of know-how. If not conscious, communication may cause harm to interpersonal relationships, to business objectives and to the overall success of the organization. If conscious and well-thought through, communication will lead to effective interactions, improve collaboration and advance organizational success and its sustainability.

After completing this module you will understand the theories and dynamics behind interpersonal communication, utilize approaches and apply strategies to promote effective communication in the workplace and in personal life.