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Although communication is the key to human interaction and relationships, in customer service it is rarely paid the attention it deserves. If not well thought through, communication may cause harm to business relationships and to the success of the enterprise. This module is exclusively designed for hospitality and hotel management personnel to raise awareness to the role of communication and to boost communication skills that enhance interpersonal interactions. You will understand the theories behind communication and apply strategies to promote uplifting while authentic communication not only with customers and but also in teams to grow prosperity.
Duration: 1 day
Date:
Location: online
Language: English
Although communication is the key to human interaction and relationships, in customer service it is rarely paid the attention it deserves. If not well thought through, communication may cause harm to business relationships and to the success of the enterprise. This module is exclusively designed for hospitality and hotel management personnel to raise awareness to the role of communication and to boost communication skills that enhance interpersonal interactions. You will understand the theories behind communication and apply strategies to promote uplifting while authentic communication not only with customers and but also in teams to grow prosperity.
Duration: 1 day
Date:
Location: online
Language: English