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This module builds on the module Soft Skills for Customer Service BASIC which is a prerequisite. The focus is on customer experience and team collaboration based on practical exercises while applying the acquired skills and communication strategies .
You will explore human interactions in depth to understand and apply a variety of approaches to build and improve relationships with your customers, enhance their experience, and thrive business.
Recommended for small businesses.
Duration: 1 day
Language: English
This module builds on the module Soft Skills for Customer Service BASIC which is a prerequisite. The focus is on customer experience and team collaboration based on practical exercises while applying the acquired skills and communication strategies .
You will explore human interactions in depth to understand and apply a variety of approaches to build and improve relationships with your customers, enhance their experience, and thrive business.
Recommended for small businesses.
Duration: 1 day
Language: English